Refund & Returns Policy
If you are not completely satisfied with the product you have received from us we will try our best to rectify the situation.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. Please ensure the item is packed appropriately.
How to return your item
To complete your return, we require a receipt or proof of purchase. Please send this to: info@dippityT.com .
Along with this please state:
- Reason for Return (e.g. Wrong Size)
- Action wanted (Refund/ Exchange/ Store Credit)
- Contact Email/ Phone Number
Please fill this out BEFORE you return an item. We will confirm your details and will ask you to mail your product to:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
We Will Help
Exchanges : Sometimes it's hard to guess your size over the internet. This is not a problem. We're happy to accept exchanges on all garments.
Non collected Items: If an item isn't collected from the post office upon dispatch it is returned to us after 2 weeks. Once the item is back with us we will let you know that it wasn't picked up and was returned to us. With this you will need to pay postage again for the item if you wish us to send it out again, or you can get a refund minus postage cost.